| Emotional Reaction |
Do they like what they're seeing and hearing?
People have very basic and quick automatic emotional responses to everything in the world around them. These responses are generally not accessible to conscious awareness, but can have a big impact on later explicit evaluations, decisions, and behaviors.
Problems with traditional approachesPeople do not have access to their pre-conscious emotional reactions, so cannot tell you what they are. Even when emotions are consciously experienced, they may be difficult to label accurately. Questioning people about emotions has several well-known pitfalls. They may not want to tell you what they are really feeling. They may tell you what they think you want to hear. They may be reluctant to disagree with what they believe is the popular view. Or they may inflate their ratings to justify their time and effort. |